Frontline Agency Support Team
All our agencies benefit from the proactive support of our Frontline Agency Support Team (FAST). Based in Sydney, FAST provides assistance and direction in the following key areas:
FAST handles advertising, online marketing (including website development and hosting), search engine optimisation (SEO), social media campaigns and content development – such as analysing the results of our regular candidate surveys to develop insightful, widely-circulated online articles.
◥ Contracts and Operations
FAST manages all client contracts – including preferred supplier agreements and tenders – and also conducts the accounts collections process on behalf of the agencies. FAST maintains the consistency of service across all agencies and, along with being a central point of contact for all accounts, also conducts ongoing customer satisfaction surveys. FAST coordinates two conferences each year which involve all agencies, and four more separate “Industry Days” where all agency managers meet to review operations and marketing business plans.
◥ Information Technology
The strict privacy and confidentiality requirements demanded by the recruitment industry makes data management critically important. In response, FRG has built its own proprietary recruitment and agency management system. The system has full offsite redundancy and uses independent third parties to record all electronic traffic entering and leaving the system, and can so provide full data origin and destination record keeping. FAST’s team of four IT specialists ensure the smooth running and intelligent evolution of FRG’s IT systems.
◥ Human Resources Support
Because ‘helping people’ is a strong part of what we believe, we’ve developed strong HR procedures and practices. All internal and external recruitment and management systems are documented, audited and backed up with improvement processes. Staff training is a major focus, with all new consultants receiving extensive formal training: an initial two weeks of recruitment and Frontline systems orientation, and then complete a three day induction training programme.
Over the consultant’s next two years, as well as weekly formal mentoring, they must complete three more compulsory internal training programmes. All formal training programmes are examined, and along with consistently meeting client servicing standards, all consultants must successfully complete the programme before they progress to higher responsibility roles.
Meet the FAST agency
Founder & Executive Director
Deb Davis is the Founder of Frontline Recruitment Group. As a mum caring for a young son, in 1995 she switched from her former full-time role with a leading fashion retailer to part-time, handling the brand’s recruitment needs. Over time, Debbie received recruitment enquiries from other retailers in NSW, and then interstate – and so Frontline was born.
Deb continues to be heavily involved in the day-to-day running of the business today, and is constantly looking for ways to improve our processes and optimise Frontline’s systems.
“From the first day we started recruiting at Frontline, we have focused day-in and day-out on helping others. By focusing on helping our candidates with their careers, and by helping our clients find the right people for their organisations, we develop genuine long-term relationships. It is this constant focus on helping people that has been a key factor is Frontline success these past 20 years.”
Peter Davis is Frontline’s Managing Director and husband to Founder Deb Davis. After working as a franchisee in a corporate training franchise, Peter joined Frontline 1995 as a database developer.
A typical day for Peter can involve anything from travel, meetings, research, to attending conferences and talking with consultants and clients – it really depends on the day!
Peter was in the Royal Australian naval college for seven years, before joining the NSW Fire Brigade and completing a Bachelor of Arts Degree. Although he is a keen golfer and snow skier, his real passion is for boating and water sports – including wakeboarding and more recently, wakesurfing.
“For me, the most rewarding part of my job has always been seeing the business grow, but more importantly, seeing the people within the business grow with it.”
Belinda Piggott is Frontline’s Commercial Manager, and has been with us for 11 years. As Commercial Manager, Belinda’s role involves the development, operation and maintenance of commercial systems and procedures, and a typical day for her can involve anything from negotiating contracts to bank account reconciliations.
Before Frontline, Belinda was a Product Manager for an Australian media company, and was responsible for the marketing of kid’s videos and DVDs.
When she’s not busy working, Belinda enjoys spends her time with her family and young daughter, and is also a passionate horse rider and traveller.
“Frontline is a business built for helping people – be it our candidates, clients, fellow team members, key stakeholders or our commercial partners. When your job description is to ‘help people’ job satisfaction is high up in the rankings.”
National Operations Manager
Melissa Moseley is Frontline’s Operations Manager, and has worked with us since 2005. Originally employed as the National Accounts Coordinator, Melissa has since developed the operational side of the business and works closely with our franchisees and agency network.
Melissa provides recruitment support, service and guidance to the entire Frontline network., and is also responsible for driving sales in the franchised agencies.
“I work for Frontline because of the people, the pace and knowing that as I work directly with our network of agencies, I am part of something big and yet so closely connected. From the day I started with Frontline, they have allowed for my personal and career development.”
Collections & Accounts Receivable
Starting in 2008 as a receptionist for our Sydney Retail agency, Belinda progressed to Office Manager and is responsible for the smooth running of the office, administrative to our Sales Team, and personal assistant to our executive team and company owned Agency Managers.
Before starting with Frontline, Belinda was living on the Gold Coast and working in showroom sales for a Nail & Beauty Wholesaler, and has completed a certificate in Make Up and a certificate in Nail Technology. Belinda is also a passionate basketball player, and loves attending concerts and traveling.
“For me it’s all about the people. Frontline prides itself on true family values so for me, the people I see and work with everyday are not only work colleagues but they are friends and family. I also enjoy being in the business of helping people – not only to those that we assist and the services we provide but also for the people within our business. I love to help people and make everyone feel positive, through support and guidance, even if it is in such a small or simple thing like answering the phone with a smile.”
National Projects Manager
Jodie Briede is Frontline’s National Projects Manager and has been with us since 2003. Jodie’s role is focused on Franchising compliance (for the Franchisor and our Franchisees), policies and procedures, and compliance with all statutory requirements (including the Privacy Act and Franchising Code).
On a typical day, Jodie is focused on improving Frontline’s operating systems – both recruitment and franchising – and she finds that the most rewarding part of her role is when she is able to introduce new or improved systems to our franchisees and their staff to further enhance our recruitment process and the efficient operation of each agency.
“I was attracted to work at Frontline because it is a family owned company that has a culture of promoting from within which has seen my role and responsibilities expand over the years.”
Commercial Manager and Business Analyst
Nicola Livingstone is Frontline’s Marketing Manger and joined the business in 2011. After working as a part-time graphic designer for a year or so, Nicola discovered a passion for marketing and started working as a Marketing Assistant.
In 2013, she was moved into the position of Marketing Coordinator, and her role is focused on the implementation and creation of an annual marketing calendar of activities, and managing Frontline’s marketing budgets. In 2016, Nicola was moved into the role of Marketing Manager.
Apart from achieving a Bachelor of Digital Media from UNSW in 2013, Nicola spends her spare time on various sporting activities – including waterskiing and snow skiing – and researching emerging marketing technologies and studies.
“I love working at Frontline because there is a real team atmosphere in our offices, and people are publicly recognised for their hard work. Much like the recruitment industry in general, no two days working on Frontline’s Agency Support Team are ever the same. I find my role both challenging and rewarding as it often involves a lot of quick thinking and decisions, and then reporting on the results to see how we can improve.”
Marketing and Events Coordinator
Jack Davis is Frontline’s IT Manager. Son of owners Deb and Peter Davis, Jack joined the business in 2008 at aged 16 as a graphic designer and animator, but recognised that his passion was in the IT industry and was employed as Web Applications Developer a few years later.
Jack’s role is now focused on the continuous improvement and maintenance of Frontline’s systems, and work with the IT team to plan and develop new systems.
While he is an avid wakeboarder and snowboarder, Jack spends most of his spare time researching new technologies and learning new programing techniques and languages. He is also in the final stages of completing a Bachelor of Digital Media at UNSW.
“Frontline has always been an important part of my life, and is often referred to as ‘my younger sister’. I am grateful that I have the opportunity to be involved in this company that my family has built, and contribute to it in my own way”.
IT Administrator and Developer
Ray Ng is FAST’s IT and Systems administrator, and has been with Frontline since 2013. A typical day for Ray involves solving all of Frontline’s technical issues via our Helpdesk system, and working on the various IT projects that are in development.
Before starting with Frontline, Ray worked for three years as a Customer Support Officer for a commercial manufacturing company and has completed a Bachelor Degree in Computer Science.
A self-described coffee addict, Ray grew up in Hong Kong and can speak Mandarin and Cantonese and enjoys playing soccer in his down time.
“The thing that I love about my job is that I am constantly learning new skills and I know that by maintaining and improving our IT systems, in my own way I am helping people to find their next job or to find that perfect staff member. You can’t always see the immediate effects, but at the end of the day I know that what I am doing is helping people, and that is all I need. Oh, and some coffee.”