Recent News

How to Identify a Good Work Ethic

September 25, 2017 11:04 am

Employees with a strong work ethic are like gold and are valuable assets to your hospitality business over the long term. But how do you identify candidates who have the motivation, passion, willingness and ability to give of their best? Here are the main traits to look for, along with...

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5 Tips for Choosing Your References

September 25, 2017 10:43 am

Giving the right references to prospective employers is vital, as support from a respected person can provide the edge you need to secure the role. Here are five trusted tips to help you find the right referees for your hospitality interview. Choose people you trust Use trusted and respected people...

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Women in Hospitality: Closing the Gender Gap

August 31, 2017 11:07 am

Hospitality has typically been male-dominated, but women are on the rise in the industry thanks to efforts by a number of leading hospitality organisations to combat gender bias.   A commitment to closing the gap Two of the organisations leading the charge on closing the gender gap are the Intercontinental...

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Confident or Cocky? How to Find the Right Balance

August 31, 2017 10:44 am

When you’re looking for a job, it’s important to present yourself the right way. In most industries, particularly hospitality, recruiters are looking for confident candidates. But while confidence is valued, arrogance is not. This presents something of a challenge – how do you make sure you come across as confident,...

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Why Communication Skills Matter in Job Candidates

July 26, 2017 12:08 pm

When choosing between two promising hospitality candidates, the strength of their respective communication skills could be the deciding factor. Effective communication is essential for hospitality workers to carry out their jobs well. The following scenarios face hospitality staff daily and demand high levels of communication skill: Meeting and greeting guests....

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How to Rehearse for Interview Questions and Still Be Natural

July 26, 2017 12:05 pm

If you’re considering rehearsing your interview questions to the nth degree, hold off for a moment. The problem with memorising your questions and carrying out endless rehearsals is that your answers are more likely to come across as forced and unnatural. The hospitality industry is built on people who are warm,...

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Hospitality Salary Guide 2017/18

July 1, 2017 12:17 pm

Our hospitality salary guide for the 2017-2018 FY is now available to download! This guide provides a comprehensive review of the latest recruitment trends and salary information in the Australian and New Zealand hospitality industry. What’s in this year’s guide? A review of the last 12 months in the hospitality industry Results from...

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How to Answer Behavioural Interview Questions

June 27, 2017 11:06 am

Employers ask behavioural questions in interviews to identify the key skills and attributes required by the job on offer. Behavioural questions draw on candidates’ real-life hospitality experiences, rather than relying on hypothetical scenarios. Your answer to a non-behavioural question, such as “how do you work as part of a team?”,...

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Innovative Interviewing Techniques You Need to Try

June 27, 2017 11:00 am

There’s no doubt that traditional interviews have their limitations when it comes to identifying A-grade hospitality candidates. That’s why it’s a good idea to shake things up a little, using a range of innovative interviewing techniques which help flush out casual and uncommitted applicants. This kind of approach typically requires...

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Where’s the Best Place to Work in Hospitality?

May 26, 2017 3:40 pm

The best place to work in hospitality is the place which offers you the greatest potential to fulfil your own career dreams – and one size never fits all. Fantastic possibilities exist throughout Australia and New Zealand for a whole range of hospitality workers. It’s important to find a job...

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