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Why Communication Skills Matter in Job Candidates

July 26, 2017 12:08 pm

When choosing between two promising hospitality candidates, the strength of their respective communication skills could be the deciding factor. Effective communication is essential for hospitality workers to carry out their jobs well. The following scenarios face hospitality staff daily and demand high levels of communication skill: Meeting and greeting guests....

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How to Rehearse for Interview Questions and Still Be Natural

July 26, 2017 12:05 pm

If you’re considering rehearsing your interview questions to the nth degree, hold off for a moment. The problem with memorising your questions and carrying out endless rehearsals is that your answers are more likely to come across as forced and unnatural. The hospitality industry is built on people who are warm,...

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Hospitality Salary Guide 2017/18

July 1, 2017 12:17 pm

Our hospitality salary guide for the 2017-2018 FY is now available to download! This guide provides a comprehensive review of the latest recruitment trends and salary information in the Australian and New Zealand hospitality industry. What’s in this year’s guide? A review of the last 12 months in the hospitality industry Results from...

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How to Answer Behavioural Interview Questions

June 27, 2017 11:06 am

Employers ask behavioural questions in interviews to identify the key skills and attributes required by the job on offer. Behavioural questions draw on candidates’ real-life hospitality experiences, rather than relying on hypothetical scenarios. Your answer to a non-behavioural question, such as “how do you work as part of a team?”,...

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Innovative Interviewing Techniques You Need to Try

June 27, 2017 11:00 am

There’s no doubt that traditional interviews have their limitations when it comes to identifying A-grade hospitality candidates. That’s why it’s a good idea to shake things up a little, using a range of innovative interviewing techniques which help flush out casual and uncommitted applicants. This kind of approach typically requires...

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Where’s the Best Place to Work in Hospitality?

May 26, 2017 3:40 pm

The best place to work in hospitality is the place which offers you the greatest potential to fulfil your own career dreams – and one size never fits all. Fantastic possibilities exist throughout Australia and New Zealand for a whole range of hospitality workers. It’s important to find a job...

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How Mentoring Programs Can Help New Hospitality Staff

May 23, 2017 11:17 am

Are you getting the best out of your hospitality staff, or is lack of confidence and expertise holding them back? If so, a mentoring program for new recruits could kick-start their careers, equipping them with the strategy and knowledge they need to progress. So what exactly does a mentoring program...

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6 Ways to Improve Your Hospitality Hiring Process

March 24, 2017 2:22 pm

Are you tired of seeing the real top performers head off to work with your hospitality rivals? Maybe you need a more strategic approach to hiring – one which identifies exactly who you need and how you can succeed in recruiting them. It’s not as difficult as you think. It...

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4 Ways to Assess a Hospitality Job During the Interview Process

March 24, 2017 2:15 pm

In the hunt for the perfect job, we generally focus on how we can impress our interviewers. This means we often overlook a very important point. Are our interviewers impressing us? If you quieten your nerves and think creatively, the interview is a golden opportunity to work out whether a...

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5 Top Tips to Create a Strong Employer Brand

February 22, 2017 9:36 am

In the talent stakes, nothing is more important than creating a brand that top candidates want to be a part of. ‘Brand’ is the new take on public image. Unless your image is appealing, you will lose prime talent to your hospitality competitors. However hard you try to create this elusive...

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