Iconic venue in South Yarra has an exciting opportunity for a driven and talented Reservations Manager to join a very successful 5 star designer hotel. You will be in direct report with the General Manager to ensure the ongoing success of the business.
The role would entail setting and sustaining a consistent exceptional level of customer service both for them self and the front of house staff as well as developing and implementing strategies to maximise hotel revenue and customer satisfaction. The Reservations Manager would need to be confident across all facets of reservation operations and in capacity of excellent organisation and problem-solving skills.
The successful candidate must demonstrate:
- Prior experience as a Reservations Manager in the Hotel industry
- Excellent communication both verbal and written
- Ability to develop and train a successful team
- Knowledge of client/venue relations in regards to OTA's
- Confidence with all methods of reservations especially I-Hotelier
- A clear understanding of hotel operations, policies and procedures
- A passion for the hotel industry and local events and attractions
- Capability to act as liaison between various departments and customers
In return for your dedication and skills you will be rewarded by great career opportunity and be part of a successful and growing company.